Refund Policy

Here’s all you need to know to make the returns process smooth!

• Cancellations
  

  In case of cancellations when the order is not yet shipped, please reach out to us promptly and we will cancel your order. Please click HERE to WhatsApp us. We will try to do our best!

• Product or delivery concerns: such as product damage / defects / incorrect delivery/ incomplete delivery/ functional issues in the product
  
  Upon receiving the parcel, kindly record a video while opening it, showing the package label and contents clearly. This will help ensure smooth processing of return and replacement requests.
  

  We are manufacturers bring you the best quality products for your home, together on one platform - we are proud to make over 10k+ homes happy with our products!

  If there's a mistake in your order on any of the above listed grounds - we'll understand if you'd be upset, but please do give us a chance to make things right for you. 😍
  

  Please reach out to us in 2 days of receiving your order and highlight your concern in case of product damage / defects / incorrect delivery/ incomplete delivery/ functional issues in the product with a clear image and video. Our team will promptly issue a replacement for the product you ordered. Only in case a replacement is not available, amount received will be refunded in your original payment method within 2 business days of receiving the complete details of the enquiry.
  

• If you changed your mind or if you did not like the product for other reasons 
  
  If you are not satisfied with the product for any other reason not mentioned above, you have a generous window of 2 days from the date of delivery to return the product to us. 
  
  All refunds in such cases are made as store credit that are usable towards any purchases on Dusaan with a lifetime validity. Once we receive the returned item in good condition, the gift card will be issued.
  
  Please note, shipping fees are deducted when making the refunds in such cases as per the below slab
  Order amount upto Rs.1000: Rs 100
  Order amount Rs.1001-2000: Rs 150
  Order amount higher than Rs.2000: Rs 250

• The entire process takes about 8-10 business days (including pick-up, inspection and issuance of gift card or store credit). We appreciate your patience on this matter!
  
  
• Returns on purchases made using gift card or store credit are not valid for returns or exchanges unless there is a defect in the product.
  

• How to place a request on WhatsApp

  WhatsApp at +919555936329 or just click HERE and tell us your concern, we'll handle the rest! 

• How to pack a return order
   We take great care in packaging our products to prevent any damage during transit, and it's important to handle them with care when returning them to us. Whenever possible, please use the original product packaging to re-pack the item. This will help protect it during transit and ensure it arrives safely. If the item is received broken when you return it, we would be unable to process a refund or store credit.
  

If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer support team on WhatsApp. We're here to help!